AMC – Servers

Description

Terms and Conditions

1. BCS CARE is an annualised service package offered by BCS SERVICE, hereinafter called as “COMPANY” to the buyer of the CARE PACK – hereinafter be called as “CUSTOMER”.
2. CARE PACK services are not transferable from one customer to another under any circumstances.
3. The money paid for CARE PACK services is neither refundable, nor adjustable for any other service or purchase.
4. CARE PACK services are applicable to the customer only for specific products, located in a specific address (specified in Annexure-I). If the customer happens to change the products or shift the products to any new location, the same need to be intimated to the company. Additional charges will be levied, in case it is required, to continue the services, in new locations.
5. For the products specified in Annexure-I, during the care pack period, no third party services should be used. If it happens, the company has the right to stop CARE PACK services to the customer. In such cases customer is not eligible for refund of money paid towards purchase of CARE PACK.
6. If CARE PACK is a by-product of our SALES to a customer, the general warranty terms of the manufacturer is applicable. For items with company seal, breaking the seal will void the warranty as well as CARE PACK services.
7. If CARE PACK is a by-product of our SALES to a customer, it is only applicable to that customer. If the customer wishes to sell any of the product(s) during the CARE PACK period, he can do so, but CARE PACK will not be available to the third party. They need to buy sepearte CARE PACK, if they wish to have services from BCS SERVICE.
8. CARE PACK’s liability is limited to provide repair services to serviceable parts of the hardware components only. CARE PACK doesnot deal with software problems or problems due to virus, worms or other such bugs. However general guidelines about maintaining a virus free computer will be provided. Help will be rendered to download free anti-virus software and install the same in customer’s systems.
9. There will not be any service charge for repair of components. However, if any part / component need to added or replaced, customer need to pay for the same.
10. When a component is declared “un-repairable” by our technical team, the customer has the option to send it for service to other agencies in his own risk & responsibility. The relative charges for the other agency are to be paid by the customer and BCS CARE will help to fix the component back to the system, free of charge.

REGISTRATION OF COMPLAINTS & ON-SITE SERVICES

1. BCS CARE PACK customers will be given a unique customer ID. They can register their complaints to the company quoting this ID.
2. Complaints need to be registered during working hours (10.00 am to 6.00 pm). During registration, a log number will be given to the customer. Direct phone calls to service executives will not be considered as a registration of complaint.
3. After a complaint log number is created, the customer can expect our service person’s visit within a down time of 2 hours (minimum) to 48 working hours (maximum) depending upon various factors.
4. Any unforeseen delay in the above time norms, owing to reasons beyond the company’s control should not be treated as lapse in service.
5. Services will not be available during Government holidays, Sundays and any other unforeseen non-working days.